Privacy Policy

1. Introduction

Global Link Tvl Inc. ("Neura Analytics," "we," "our," or "us"), a Delaware-incorporated AI technology company, is committed to protecting your privacy and ensuring the ethical use of artificial intelligence in marketing analytics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing analytics platform, machine learning services, and related technologies.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Billing and payment information
• Account credentials
• Communications you send to us

Analytics and AI Training Data

When you connect your marketing platforms to our service, we collect:

• Campaign performance metrics and KPIs
• Conversion data and customer journey touchpoints
• Traffic sources and user behavior analytics
• Marketing attribution data across channels
• Aggregated statistical information for model training
• A/B testing results and optimization metrics
• ROI and ROAS calculations
• Custom event tracking and goal completions

Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and preferences
• Log data and timestamps

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our AI-powered analytics services
• To generate insights and recommendations using machine learning models
• To train and improve our AI algorithms (using anonymized data)
• To perform predictive analytics and forecasting
• To optimize marketing campaigns through AI-driven suggestions
• To detect anomalies and prevent fraud using pattern recognition
• To provide real-time alerts and automated reporting
• To benchmark performance against industry standards
• To communicate with you about your account and services
• To process payments and manage subscriptions
• To provide customer support and technical assistance
• To comply with legal obligations and regulatory requirements
• To develop new AI features and improve existing models

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our platform
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Aggregated Data: We may share aggregated, anonymized data that cannot identify you

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• SOC 2 Type II compliance and regular third-party security audits
• Multi-factor authentication (MFA) and role-based access controls (RBAC)
• AI model security including adversarial testing and bias detection
• Zero-trust network architecture and endpoint protection
• Regular penetration testing and vulnerability assessments
• Data loss prevention (DLP) systems and monitoring
• Secure API endpoints with rate limiting and authentication
• Regular security training and background checks for employees
• 24/7 security operations center (SOC) monitoring
• Incident response team with 1-hour SLA for critical issues
• Regular backups with point-in-time recovery capabilities

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@globallinktvi.com or use our automated privacy portal at https://privacy.globallinktvi.com. We will respond to your request within 30 days (or 72 hours for GDPR requests).

7. Data Retention

We retain your personal information according to the following schedule:

• Active account data: Duration of account plus 90 days
• Analytics data: 24 months from collection
• AI training data: Anonymized and retained indefinitely
• Financial records: 7 years per regulatory requirements
• Marketing communications: Until opt-out plus 36 months
• Security logs: 12 months
• Backup data: 90 days after primary deletion

After these periods, data is securely deleted using industry-standard data destruction methods.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other mechanisms approved by relevant authorities.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: