Cookie Policy

1. Introduction

This Cookie Policy explains how Global Link Tvl Inc. ("Neura Analytics," "we," "us," or "our") uses cookies and similar tracking technologies on our website and AI-powered analytics platform.

By using our services, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you can disable them through your browser settings or cookie management tools.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by:

• Remembering your preferences and settings
• Understanding how you use our platform
• Improving our services based on user behavior
• Providing personalized content and features
• Ensuring security and preventing fraud

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• SESSIONID: Maintains your session (expires on browser close)
• auth_token: Secure authentication token (24-hour expiry)
• csrf_token: Cross-site request forgery protection (session)
• lb_sticky: Load balancer session affinity (30 minutes)
• security_check: Bot detection and DDoS protection (1 hour)
• 2fa_verified: Two-factor authentication status (session)
• consent_given: Cookie consent status (1 year)

Functional Cookies

These cookies enable enhanced functionality and personalization:

• user_preferences: Dashboard layout and settings (90 days)
• lang_pref: Language selection (1 year)
• timezone: User timezone for accurate timestamps (1 year)
• theme_mode: Light/dark mode preference (1 year)
• notification_prefs: Alert and notification settings (90 days)
• report_format: Preferred report export format (180 days)
• chart_settings: Visualization preferences (90 days)
• date_range: Default date range selection (30 days)

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

• _ga: Google Analytics user identifier (2 years)
• _gid: Google Analytics session identifier (24 hours)
• _gat: Google Analytics throttle request rate (1 minute)
• _gcl_au: Google Analytics conversion linker (90 days)
• amplitude_id: Product analytics tracking (1 year)
• mixpanel_distinct_id: User behavior analytics (1 year)
• hotjar_id: Heatmap and session recording (1 year)
• sentry_session: Error tracking and monitoring (session)
• datadog_rum: Real user monitoring (30 days)
• custom_events: Proprietary analytics tracking (180 days)

Marketing Cookies

These cookies help us deliver relevant marketing messages:

• _fbp: Facebook pixel for ad targeting (90 days)
• _fbc: Facebook click identifier (90 days)
• li_sugr: LinkedIn Insight Tag (90 days)
• _gcl_aw: Google Ads conversion tracking (90 days)
• _gcl_dc: Google Display Network tracking (90 days)
• _ttp: TikTok pixel tracking (13 months)
• twclid: Twitter conversion tracking (30 days)
• utm_*: Campaign attribution parameters (30 days)
• gclid: Google click identifier (90 days)
• msclkid: Microsoft Ads click ID (90 days)

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Google Analytics 4: Website analytics and conversion tracking
• Google Tag Manager: Tag management and deployment
• Stripe: Secure payment processing (PCI compliant)
• Intercom: Customer support and live chat
• Segment: Customer data platform and integration hub
• Cloudflare: CDN and security services
• Amazon Web Services: Cloud infrastructure and storage
• LinkedIn Insight Tag: B2B marketing analytics
• Facebook Pixel: Social media marketing tracking
• HubSpot: Marketing automation tracking
• Salesforce Pardot: B2B marketing analytics
• Microsoft Clarity: User behavior analytics

These third parties have their own privacy policies governing the use of cookies.

5. Cookie Duration

Cookies have different lifespans:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for a set period (days to years)
• First-party cookies: Set by our domain, typically 30 days to 1 year
• Third-party cookies: Duration varies by provider

6. Managing Cookies

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Firefox: Settings → Privacy & Security → Cookies
• Edge: Settings → Privacy, search, and services → Cookies

Cookie Preferences

You can manage your cookie preferences directly on our platform:

• Access cookie settings from the footer of any page
• Choose which categories of cookies to accept
• Update your preferences at any time
• View detailed information about each cookie

Opt-Out Links

You can opt out of specific third-party cookies:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Facebook: facebook.com/settings/ads
• LinkedIn: linkedin.com/psettings/advertising
• Twitter: twitter.com/settings/privacy
• Microsoft: account.microsoft.com/privacy/ad-settings
• DAA Opt-Out: aboutads.info/choices
• NAI Opt-Out: optout.networkadvertising.org
• EU Users: www.youronlinechoices.com

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• Essential cookies: Cannot access secure areas of the platform
• Functional cookies: Loss of personalization and saved preferences
• Analytics cookies: We cannot improve services based on usage
• Marketing cookies: You may see less relevant advertisements

For the best experience, we recommend keeping essential and functional cookies enabled.

8. Similar Technologies

In addition to cookies, we use similar tracking technologies:

• Local Storage: 5-10MB browser storage for user preferences and cache
• Session Storage: Temporary data storage (cleared on tab close)
• IndexedDB: Client-side database for offline functionality
• 1x1 Pixels: Invisible images for email and conversion tracking
• ETags: HTTP cache validation and tracking
• Canvas Fingerprinting: Device identification for fraud prevention
• WebRTC: Real-time communication for support features
• TLS Session IDs: Secure connection persistence
• JavaScript Libraries: Third-party scripts for functionality
• Mobile SDKs: iOS/Android app analytics and tracking
• Server Logs: Apache/Nginx access logs (90 days retention)

9. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for responding to DNT signals, and our platform does not change its behavior based on DNT settings. However, you can manage your preferences using the cookie controls described above.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect or use cookies from children. If you believe a child has accessed our services, please contact us immediately.

11. International Users

For users in specific regions:

• EU/EEA: We comply with GDPR requirements for cookie consent
• California: We respect CCPA rights regarding cookie data
• UK: We follow UK GDPR and PECR regulations
• Other regions: We comply with applicable local laws

12. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our platform or sending you an email. The "Effective Date" at the top indicates the last update.

13. Contact Us

If you have questions about our use of cookies, please contact us:

For cookie-specific inquiries, please include "Cookie Policy" in your subject line.